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No-code Customizations with North52 Formula Manager, Part 3: Case Resolutions
In the previous articles (part 1 and part 2) we’ve explored how the North52 Formula Manager can be utilized in automating steps related to the sales process. This time we’ll be looking at a scenario...
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CRM 2013 SP1: Case Creation and Routing – The Big Picture
The latest Dynamics CRM Online Spring ’14 release is now rolling out to existing and new customers (starting from the US data centers) and the on-premises equivalent of CRM 2013 Service Pack 1 will...
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CRM 2013 SP1: Case Creation and Routing – The Details
In my previous post about the new functionality included in CRM 2013 SP1 / Spring ’14 release I laid out the big picture of how case creation and routing rules relate to cases and queues in Dynamics...
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